Complete FS Ltd (company number 08163434) whose registered office is at Fleming Court,Leigh Road, Eastleigh, Southampton. Hampshire. SO50 9PD (“we”, “us” or “our”) is committed to protecting and respecting your privacy.
Complete FS Ltd is the data controller in respect of your personal data. You can contact us by e-mailing us here: help@Complete-fs.co.uk or writing to us at Complete FS Ltd, 9 Compass Point, Ensign Way, Hamble-Le-Rice, Hampshire. SO31 4RA.
We may collect and process the following personal data from your use of Complete/Azurewebsites (your “information”):
We need your name, e-mail address and company contact details in order to provide you with access to Complete/azurewebsites, otherwise we will not be able to set you up as a user on the site.
The purposes for which we use your information and the legal basis under data protection law on which we rely to do this are as follows:
Your information will be anonymised and converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. It will be used to conduct research and analysis, including to produce statistical research and reports.
We may disclose your information to the following third parties:
All information you provide to us is stored on our secure servers which are located within England.
If at any time we transfer your information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Complete/Azurewebsites and any transmission is at your own risk. Once we have received any data, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given (or where you have chosen) a password which enables you to access the Complete/Azurewebsites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
Under data protection law, you have rights in respect of the personal data relating to you. You have the right:
The way we process your information and the legal basis on which we rely to process it will affect the extent to which these rights apply. If you would like to discuss or exercise any of these rights, please contact us using the details provided above.
You have the right to lodge a complaint with the Information Commissioner’s Office where your information has or is being used in a way that you believe does not comply with data protection laws. We encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
We do not store information about your clients’ debit or credit card or other means of payment.
We will forward a link from Lloyds Cardnet to enable payment of the Complete FS application fee and, if applicable, the valuation fee. It is your responsibility to advise your client/s and ensure payment is made, as per our terms and conditions of business).
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
We may review this policy from time to time and any changes will be notified to you by posting an updated version on this site and/or by contacting you by email. Any changes will take effect seven days after the date on which we post the modified terms on this site or the date of our email, whichever is the earlier. We recommend you regularly check for changes and review this policy whenever you visit the site. If you do not agree with any aspect of the updated policy you must immediately notify us and cease using this site and accessing your user account.