“A massive thank you to you all for your help in what has been a particularly stressful transaction! Emma – I do not think the deal would have exchanged if you had not worked so hard to get hold of Foundation Home Loans and stayed late last night to make sure everyone was kept in the loop. Thank you for all of your assistance. “
“Your communication and response to emails/calls over the past year has been exceptional. Can’t thank you enough. I would like to send a special thank you to Tammy Chalk who has been my single point of contact and helps with every single query, chasing information and working hard to get this case completed before the deadlines given. “
” I just wanted to reach out to recognise just how incredible Helen Kitchen has been the past couple of weeks with one our firms cases. The advisor originally dealing with the case has been out of the office for the past couple of weeks and I have been keeping an eye on their cases. However this one appeared to have slipped through and completion was delayed by a week. We’re flat out this end and it was so great that Helen took the initiative to do what was needed. The customer is very happy as they are a detail orientated person. Thanks to Helen I was able to call them yesterday and keep things sweet. Better still today, I was about to call for an update but Helen had already emailed me to confirm what was happening. Life saver! “
“Just wanted to say thank you for arranging our remortgage for us. We spoke to many mortgage advisers and you were by far the most helpful, listening to our needs and unique situation (regarding the quarterly bonus and overtime) and making it happen for us. Despite various hold ups that were out of your control, you kept us updated with everything throughout and at ease. We will be recommending your services to family and friends 🙂 We are both very happy and can now enjoy our home! We will be back in touch when we need another mortgage.
” We have come close with a couple of cases recently, but they weren’t meant to be. From outset dealing with every member of your team from David, Martin, Helen and everyone else in between, you have all been excellent. We can both appreciate you guys are going to be dealing with complicated cases – to say the least – on a regular basis and recently I thought I was wasting your time with all my enquires, as a lot of them we not going anywhere. The case for Price was precarious. Helen was amazing and guided both myself and my client through a very tricky application – that at one point – I thought would be declined. Behind the scenes our client Nicola had her heart set on this move for her family and during the application process her brother nearly died from Covid. His is on the mend now. From a Human point of view, you have no idea how important getting this mortgage was and Nicola, Kevin and I are extremely grateful for everything you have all done. Helen is a star and a credit to your team – in fairness you all are. I don’t get that many “difficult” cases, but when I do, be assured I will be using Complete first and foremost. “
” The case that we worked on with Becky was quite complex and there were a number of hurdles to get over throughout the application process. However, despite the pressure of all of this Becky remained incredibly patient, calm and always available to offer advice and reassurance. We felt every effort was made by Becky to ensure information and documents were passed to the lender as quickly as possible when provided to her. We had updates as often as Becky was able to give them, which was for the most part at least once or twice a week. As with most cases there were times of frustration but overall, we are very grateful that we had someone who was not only knowledgeable but understanding to help answer the questions raised and help through the application stages and ultimately get this case through to completion. We can’t thank Becky enough for all of her help. “
We are committed to providing and processing excellent products from our panel of lenders for distribution to the entire intermediary sector. Our aim is to continue to enhance the “COMPLETE” brand as a company that delivers service excellence.
