” I just wanted to give you a bit of positive feedback on my recent experiences of dealing with your colleague – Emma Page, Deputy Team Leader at Complete FS, in relation to the case of mine. Emma has been extremely helpful, knowledgeable and efficient throughout the entire enquiry and application process. This is not really a surprise, as my experience of dealing with Complete FS has generally been positive when I’ve spoken with other members of your team. However, I genuinely feel that Emma has gone above and beyond my expectations of good service. She has always responded to my queries in a timely and professional manner. All in all, dealing with Emma on this case has been an extremely agreeable and easy process. This level of service was particularly welcome as the client in question is actually a life long friend of my family. So as you can imagine, providing her with an exemplary service was very important to me. I know I can’t insist on this, but I very much hope that I get to deal with Emma again in the near future on other cases. Thank you very much for all your help on this case Emma.“

“Just wanted to give some feedback for one of your staff – Ann-Marie Cummins (Case Manager). Ann-Marie was exceptional throughout, and made my life so much easier than it often is with other packagers. Rather than simply forward on short responses from client/broker that would have meant me asking more questions and delaying the case being progressed, she took it upon herself to revert back and get everything super clear and detailed, and then provide to me in one go. She listened to my concerns of the case, was very polite and professional, and the case going to offer as quick as it did is a testament to her hard work and 5* service. More of the same please 😊“